{"id":3069,"date":"2019-03-06T16:03:03","date_gmt":"2019-03-06T16:03:03","guid":{"rendered":"http:\/\/happybuddha.co.uk\/spiritual-crafts\/?page_id=3069"},"modified":"2026-02-06T12:22:08","modified_gmt":"2026-02-06T12:22:08","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/happybuddha.co.uk\/spiritual-crafts\/return-and-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;bounceInDown&#8221; css=&#8221;.vc_custom_1770380372165{padding-right: 5% !important;padding-left: 5% !important;}&#8221;]<\/p>\n<blockquote>\n<p data-start=\"216\" data-end=\"393\">At <strong data-start=\"219\" data-end=\"235\">Happy Buddha<\/strong>, we want you to be completely happy with your purchase. If something\u2019s not right, we\u2019ll make it right \u2014 with an easy return policy, with fast refunds, and helpful support.<\/p>\n<hr data-start=\"395\" data-end=\"398\" \/>\n<h3 data-start=\"400\" data-end=\"431\">\ud83d\udd52 <strong data-start=\"407\" data-end=\"431\">30-Day Return Window<\/strong><\/h3>\n<p data-start=\"433\" data-end=\"489\">You can return your item within <strong data-start=\"465\" data-end=\"476\">30 days<\/strong> of purchase.<\/p>\n<p data-start=\"491\" data-end=\"515\">To qualify for a return:<\/p>\n<ul>\n<li>Item must be <strong data-start=\"532\" data-end=\"568\">unused and in original condition<\/strong><\/li>\n<li>It must be in the <strong data-start=\"589\" data-end=\"611\">original packaging<\/strong><\/li>\n<li>Proof of purchase \/ payment (receipt or order confirmation) is required<\/li>\n<\/ul>\n<hr data-start=\"677\" data-end=\"680\" \/>\n<h3 data-start=\"682\" data-end=\"722\">\ud83d\udeab <strong data-start=\"689\" data-end=\"722\">Items Not Eligible for Return<\/strong><\/h3>\n<p data-start=\"724\" data-end=\"783\">Please note, we <strong data-start=\"740\" data-end=\"765\">cannot accept returns<\/strong> on the following:<\/p>\n<ul>\n<li data-start=\"787\" data-end=\"797\">Gift cards<\/li>\n<li data-start=\"800\" data-end=\"837\">Perishable goods (e.g., tea, food items)<\/li>\n<li data-start=\"840\" data-end=\"890\">Personal care products (e.g., oils, creams, soaps) that have been opened (unless faulty)<\/li>\n<li>Manufacture sealed items (e.g., music CDs, Tarot cards and incense) that have been opened (unless faulty)<\/li>\n<li data-start=\"893\" data-end=\"922\">Custom or personalised\/made-to-order items<\/li>\n<li data-start=\"925\" data-end=\"970\">Clearance, reduced or final sale items (unless faulty)<\/li>\n<\/ul>\n<hr data-start=\"972\" data-end=\"975\" \/>\n<h3 data-start=\"977\" data-end=\"995\">\ud83d\udcb8 <strong data-start=\"984\" data-end=\"995\">Refunds<\/strong><\/h3>\n<p data-start=\"997\" data-end=\"1125\">Once we receive and inspect your return, we\u2019ll notify you and process your <strong data-start=\"1072\" data-end=\"1087\">full refund<\/strong> back to your original payment method.<\/p>\n<p data-start=\"1127\" data-end=\"1223\">Refunds typically appear within <strong>2\u20135 business days<\/strong>, depending on your bank or card provider.<\/p>\n<hr data-start=\"1225\" data-end=\"1228\" \/>\n<h3 data-start=\"1230\" data-end=\"1250\">\ud83d\udd04 <strong data-start=\"1237\" data-end=\"1250\">Exchanges<\/strong><\/h3>\n<p data-start=\"1252\" data-end=\"1286\">Need a different item? No problem!<\/p>\n<p data-start=\"1288\" data-end=\"1416\">We offer <strong data-start=\"1297\" data-end=\"1310\">exchanges<\/strong> for products of equal or lesser value. If the new item is more expensive, you\u2019ll just pay the difference.<\/p>\n<p data-start=\"1418\" data-end=\"1448\">Subject to stock availability.<\/p>\n<hr data-start=\"1450\" data-end=\"1453\" \/>\n<h3 data-start=\"1455\" data-end=\"1481\">\ud83d\udce6 <strong data-start=\"1462\" data-end=\"1481\">Return Shipping<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\" data-start=\"1485\" data-end=\"1560\">Return shipping is <strong data-start=\"1504\" data-end=\"1520\">at your cost<\/strong>, unless the item is faulty or incorrect<\/li>\n<li style=\"text-align: left;\" data-start=\"1563\" data-end=\"1613\">We recommend using a <strong data-start=\"1584\" data-end=\"1597\">trackable<\/strong> shipping method<\/li>\n<\/ul>\n<hr data-start=\"1615\" data-end=\"1618\" \/>\n<h3 data-start=\"1620\" data-end=\"1655\">\ud83d\udee0\ufe0f <strong data-start=\"1628\" data-end=\"1655\">Damaged or Faulty Items<\/strong><\/h3>\n<p data-start=\"1657\" data-end=\"1753\">If your order arrives damaged or defective, please contact us within <strong data-start=\"1726\" data-end=\"1736\">7 days<\/strong> of receiving it.<\/p>\n<p data-start=\"1755\" data-end=\"1887\">\ud83d\udcf8 Send us a photo and a brief description, and we\u2019ll offer you a <strong data-start=\"1821\" data-end=\"1836\">replacement<\/strong>, <strong data-start=\"1838\" data-end=\"1848\">refund<\/strong>, or <strong data-start=\"1853\" data-end=\"1863\">credit<\/strong> \u2014 whichever you prefer.<\/p>\n<hr data-start=\"1889\" data-end=\"1892\" \/>\n<h3 data-start=\"1894\" data-end=\"1931\">\u2709\ufe0f <strong data-start=\"1901\" data-end=\"1931\">Start a Return or Exchange<\/strong><\/h3>\n<p data-start=\"1933\" data-end=\"1971\">Email our support team to get started:<\/p>\n<p data-start=\"1973\" data-end=\"2062\">\ud83d\udce7 <strong data-start=\"1976\" data-end=\"2003\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1978\" data-end=\"2001\">info@happybuddha.co.uk<\/a><\/strong><br data-start=\"2003\" data-end=\"2006\" \/>(Include your order number, name, and reason for return)<\/p>\n<p data-start=\"2064\" data-end=\"2107\">We&#8217;ll respond within <strong data-start=\"2085\" data-end=\"2106\">1\u20132 business days<\/strong>.<\/p>\n<hr data-start=\"2109\" data-end=\"2112\" \/>\n<h3 data-start=\"2114\" data-end=\"2148\">\u2757 <strong data-start=\"2120\" data-end=\"2148\">Late or Missing Refunds?<\/strong><\/h3>\n<p data-start=\"2150\" data-end=\"2204\">If your refund hasn\u2019t shown up after 10 business days:<\/p>\n<ol data-start=\"2206\" data-end=\"2379\">\n<li data-start=\"2206\" data-end=\"2256\">\n<p data-start=\"2209\" data-end=\"2256\">Double-check your bank or credit card account<\/p>\n<\/li>\n<li data-start=\"2257\" data-end=\"2319\">\n<p data-start=\"2260\" data-end=\"2319\">Contact your payment provider \u2014 processing times can vary<\/p>\n<\/li>\n<li data-start=\"2320\" data-end=\"2379\">\n<p data-start=\"2323\" data-end=\"2379\">Still no luck? Contact us at <strong data-start=\"2352\" data-end=\"2379\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2354\" data-end=\"2377\">info@happybuddha.co.uk<\/a><\/strong><\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2381\" data-end=\"2384\" \/>\n<h3 data-start=\"2386\" data-end=\"2411\">\ud83d\udd01 <strong data-start=\"2393\" data-end=\"2411\">Policy Updates<\/strong><\/h3>\n<p data-start=\"2413\" data-end=\"2508\">This policy is subject to change without notice. Please check this page for the latest version.<\/p>\n<p data-start=\"2510\" data-end=\"2538\"><em data-start=\"2510\" data-end=\"2538\">Last updated: 7th October 2025<\/em><\/p>\n<hr data-start=\"2540\" data-end=\"2543\" \/>\n<p data-start=\"2545\" data-end=\"2629\">Thanks for shopping with us at <strong data-start=\"2570\" data-end=\"2586\">Happy Buddha<\/strong> \ud83c\udf3f<br data-start=\"2589\" data-end=\"2592\" \/>We appreciate your trust and support.<\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_single_image image=&#8221;18167&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; onclick=&#8221;zoom&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;bounceInDown&#8221; css=&#8221;.vc_custom_1770380372165{padding-right: 5% !important;padding-left: 5% !important;}&#8221;] At Happy Buddha, we want you to be completely happy with your purchase. If something\u2019s not right, we\u2019ll make it right \u2014 with an easy return policy, with fast refunds, and helpful support. \ud83d\udd52 30-Day Return Window You can return your item within 30 days of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3069","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return &amp; Refund Policy - Happy Buddha<\/title>\n<meta name=\"description\" content=\"Understand the refund return process for a smooth shopping experience. 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Established in October 2016, Happy Buddha has become a well-known destination for customers looking for crystals, incense, spiritual gifts and holistic products in the Poole and Bournemouth area. The shop offers a wide selection of items designed to support relaxation, meditation and spiritual wellbeing. Products include crystals, aromatherapy oils, handmade soaps, candles, oil burners, Buddha statues, tarot cards, meditation and relaxation CDs, musical instruments and unique gift items. Happy Buddha is particularly known for its extensive range of incense, including incense sticks, cones and incense burners, making it one of the most popular places locally for incense and aromatherapy products. Many of the items stocked at Happy Buddha are fair trade and ethically sourced, with a large number of products imported from Bali and other parts of Indonesia. The shop focuses on carefully selecting items that promote mindfulness, wellbeing and positive energy while supporting ethical suppliers and traditional craftsmanship. In addition to retail products, Happy Buddha also offers a range of holistic wellbeing services including deep tissue massage, aromatherapy massage, warm bamboo massage, jaw massage, Thai foot massage and Indian head massage. Complementary therapies such as Reiki, acupressure and acupuncture are also available, alongside tarot readings for those seeking spiritual insight or guidance. Happy Buddha serves customers throughout Poole, Bournemouth and the wider Dorset area, and welcomes visitors to its Parkstone shop who are interested in crystals, incense, spirituality and holistic wellbeing. Through its website, Happy Buddha also sells products online to customers across the UK and internationally. 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