Customer Feedback & Engagement Policy
We believe open communication is essential to building trust and improving our services.
How We Collect Feedback
Customers may provide feedback through:
- Our website contact form
- Social media messages
- Product reviews where available
How We Respond
- We aim to respond to enquiries promptly and respectfully
- Feedback is reviewed carefully and taken seriously
- Where possible, feedback is used to improve products, services, or website content
Transparency
We value honest dialogue and aim to resolve concerns fairly and constructively. Abusive or inappropriate communications may not receive a response.