Customer Feedback & Engagement Policy
At Happy Buddha, we believe that open communication is essential for building trust, maintaining strong relationships, and continuously improving the services and experiences we provide. Our Actionable Feedback & Engagement Policy sets out clear guidelines for how we collect, review, and act on customer feedback, ensuring every voice is heard and valued.
How We Collect Feedback
We encourage our customers to share their thoughts, suggestions, and concerns through a variety of channels, including:
- Email: Directly contacting our support or feedback email address.
- Website Contact Form: Filling in the form available on our website to send queries or suggestions.
- Social Media Messages: Engaging with us via social platforms where our business is active.
- Product or Service Reviews: Leaving feedback or reviews on our website or third-party platforms, where applicable.
Our goal is to make it as simple as possible for customers to share their experiences and provide meaningful feedback.
How We Respond
We are committed to prompt, respectful, and constructive responses to all feedback. Specifically:
- All enquiries and feedback are reviewed carefully and thoughtfully.
- Where actionable, feedback is used to enhance our products, services, and online content.
- Customers can expect timely acknowledgment of their input, even if a detailed response requires additional review.
- Feedback is handled with confidentiality and professionalism, ensuring customer trust is maintained.
We view all feedback as an opportunity to learn, grow, and strengthen our relationship with the people we serve.
Transparency and Conduct
We value honest, open dialogue and strive to resolve concerns fairly and constructively. Our approach emphasizes collaboration and mutual respect. To maintain a safe and productive communication environment:
- Feedback or inquiries that are abusive, discriminatory, or inappropriate may not receive a response.
- We encourage constructive criticism that identifies issues and suggests improvements, rather than personal attacks.
- Transparency is central: where possible, we will explain actions taken in response to customer feedback.
Continuous Improvement
Customer feedback is not only a tool for problem resolution but also a source of inspiration for innovation and improvement. By listening actively, we aim to:
- Enhance our service delivery and customer experience
- Refine our products, treatments, and offerings
- Ensure our website and communication channels are clear, helpful, and user-friendly
Through this policy, we reaffirm our commitment to creating a supportive, responsive, and customer-focused environment, where every voice contributes to making Happy Buddha better for everyone.
